Terms of Use

1. Acceptance of Terms

By accessing the FreshFold PWA or utilizing our pickup and delivery services, you agree to be bound by these Terms of Use and all applicable laws. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. Services Description

FreshFold provides professional wash-and-fold, dry cleaning, and specialized garment care. Our service includes the collection of laundry from your specified location, professional cleaning, and delivery back to you.

3. User Responsibility & Garment Care

• Pocket Checks: It is the user’s responsibility to check all pockets before handing over laundry. FreshFold is not responsible for items left in pockets (e.g., jewelry, electronics, cash, or ink pens).
• Special Instructions: Users must specify any delicate items or special washing instructions via the PWA during order placement.
• Damage Liability: While we exercise the utmost care, we follow the care labels on your garments. If a garment lacks a care label, we wash it according to standard industry practices. We are not liable for damage resulting from normal wear and tear, shrinkage, or color bleeding.

4. Pickup and Delivery Policy

We aim for punctuality; however, pickup and delivery times are estimates. You agree to provide a safe location for pickup and delivery. FreshFold is not responsible for theft or weather damage to laundry bags left unattended at your doorstep if you are not present during the scheduled window.

5. Payment and Cancellations

All prices are listed in our pricing section. Payments are processed upon order completion or as specified during checkout. Cancellations made less than 2 hours before a scheduled pickup may be subject to a nominal "no-show" fee.

6. Lost Items

Any claim regarding missing items must be reported within 24 hours of delivery. Our liability for any lost item shall not exceed ten (10) times the cost of cleaning that specific item, regardless of brand or condition.

7. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

8. Modifications to Service

FreshFold reserves the right to modify or discontinue services, or update these Terms of Use, at any time without prior notice. Continued use of the platform constitutes acceptance of updated terms.